PROGRAM ASSESSMENT AND CLIENT OUTCOME REPORT:
FY 2009 SUMMARY
DEMOGRAPHICS:
Some note worthy changes in the characteristics of those we served are:
C The number of persons served of Hispanic heritage increased by 21over last year and represented
an increase of 1% of those served this year over last year.
C The number of clients with incomes less than $7,400 per year increased nearly 10% over last year.
Cumulatively that’s an increase over the last three years of more than 30% of those we have
served.
C The number of persons served with incomes less than the poverty level was more than 10% higher
than last fiscal year.
C Compared with the previous year, the number of persons served who did not have health benefits to
cover or support their care decreased by5% percent which coincidentally matched the percentage
increase in those with Medicaid benefits.
C There was a 36% increase in the number of persons served by Psychiatry staff over last year.
AREAS OF MEASUREMENT:
!CLIENT PROGRESS:
Across all treatment programs we have set goals for client performance in five areas:
1. Level of functioning, 2. problem resolution and symptom management, 3. community independence and integration, 4. consumer involvement in services, and 5. progress in treatment.
We exceeded our goals in all five areas with an overall score of 94%, which is 1% higher than last year.
!PROGRAM ASSESSMENT AND CLIENT OUTCOMES (FOLLOW-UP):
Clients who were closed in FY ‘09 were surveyed 90 days or more at Maine Center. There are fourteen questions which assess: Client Progress, Level of Functioning, Staff Competence, Rights and Respect, and Overall Satisfaction. For only the second time since we’ve been keeping data, the clients exceeded our goals in all areas. Also the percent of clients who responded and who completed services was the highest ever.
! CONSUMER FEEDBACK:
We randomly surveyed clients receiving services during the past year using the “Client Writes” survey which is used by agencies across the country. Our agency goals are based upon our agency’s performance in relationship to goals set by Maine Center’s Quality Improvement committee. We have set goals in five goal areas over the years: Satisfaction with Quality of Services, Satisfaction with Confidentiality and Respect, Progress Made in Treatment, Overall Satisfaction, and Client Participation in Service Planning and Treatment. This year we added staff competency as a reported goal area to be more inline with the previous 90-Day Outcome survey. We exceeded our goal in four of the six areas, including the newest one. We missed our targets in the remaining areas by 1% in each.
ACCOMPLISHMENTS
1. Maine Center’s DASA contract was not reduced.
2. Our services to those of Hispanic heritage are continuing to grow at an even pace.
3. Our collaborations with CEDA-Northwest in DesPlaines and the Center of Concern in Park Ridge
were approved again for continuation funding through the Suburban Continuum of Care for the
Homeless via HUD.
4. Maine Center’s licensing visit by DASA was very positive with highly complimentary feedback.
5. Our contract as a mental health provider to the U.S. Probation Office, and to the U.S. Pretrial
Services office of the Federal District Court was renewed.
6. Our contract with the Illinois Department of Corrections (DOC) was expanded to include “Anger
Management” group services.
7. Our referrals from the Illinois DOC Parole Division continue to increase each year
8. We had a very successful Post-Payment Review and Clinical Practice review with the Mental
Health Collaborative.
9. The DHS/BALC Medicaid recertification followup survey was relatively successful.
UNRESOLVED ISSUES AT THE END OF THE YEAR ON 6/30/2009:
1. The FY 10 contracts with DMH and the State’s fiscal plans for MH services were unresolved.
2. Supervised residential programs with 24-hour and 16-hour staffing are still needed for people
seeking supported housing services in the Suburban Cook County area and Maine Township,
specifically.
3. The Child and Adolescent Psychiatry Service has been suspended indefinitely due to
reductions in Sate of Illinois funding.
RECOMMENDED ACTIONS:
1. We continue to advocate for restoration of our contract at FY ‘09 levels.
2. We will continue to educate funders regarding this need and seek out possible collaborations
and alternate funding sources to develop services.
3. Reactivation of the C&A Psychiatry Service is dependent largely upon a positive outcome
for #1 and a “provider friendly” resolution of the Coordination of Benefits issue with DMH.