Maine Center's Annual Customer Satisfaction Survey Results
Maine Center randomly surveys consumers of services during each year using Client Writes, a survey instrument that is used by agencies across the country.
Our agency goals are based upon our agency’s performance in relationship to goals set by Maine Center’s Quality Improvement committee.
GOALS and PERFORMANCE
We set our goals in six goal areas. Below is how we were rated by those who used our services in the Fiscal Year which ended 7/31/10:
1. Maximize level of overall consumer satisfaction.
Goal: 95% Consumer Ratings: 99%
2. Maximize level of consumer satisfaction with the quality of services.
Goal: 95% Consumer Ratings: 97%
3. Maximize level of consumer satisfaction with how they are treated.
Goal: 97% Consumer Ratings: 97%
4. Maximize level of consumer satisfaction with their progress made.
Goal: 85% Consumer Ratings: 86%
5. Maximize level of consumer participation in treatment and service planning.
Goal: 92% Consumer Ratings: 93%
6. Maximize consumer confidence in staff competency.
Goal: 92% Consumer Ratings: 96%
This is a sampling of comments from our programs' consumers gathered from recent surveys in April 2010:
PROGRAM – SUBSTANCE ABUSE
- Everyone here is very nice.
- My therapist has been helpful. I would suggest that there be consistency in rules and fewer sessions cancelled. Overall though the program has helped a lot.
PROGRAM – SUPPORTED LIVING
- I am very happy living in supported living.
PROGRAM – PSR Day Program
- I think that staff here are wonderful people, who really care about their clients.
- I like being here and the personal attention I have received is extremely satisfying and helpful. I know staff give me strength to go on trying.
PROGRAM – MENTAL HEALTH CLINIC SERVICES
- I believe that Maine Center has been extremely helpful to myself. If they didn’t exist I don’t know where I would have turned for help, in this time of economic need and many mental issues that exist today. The need for this facility is a must.